Back to Documentation
User Roles & Permissions
Understand different user roles and access levels
Overview
ServiceCrew AI uses role-based access control to ensure team members have appropriate access to features and data. Each user is assigned one role that determines their permissions throughout the system.
Available Roles
Admin
Full access to all features and settings
Dispatcher
Schedule and assign jobs to technicians
Technician
View and complete assigned jobs
Permissions Matrix
| Permission | Admin | Dispatcher | Technician |
|---|---|---|---|
| View Dashboard | |||
| Manage Jobs | |||
| Manage Customers | |||
| Manage Technicians | |||
| View Reports | |||
| Manage Invoices | |||
| Company Settings | |||
| User Management | |||
| Billing & Subscription |
Assigning Roles
1
Go to Settings → Team Members
2
Click on a team member's name
3
Select the appropriate role from the dropdown
4
Click Save Changes
Custom Roles (Business Plan)
Business plan subscribers can create custom roles with specific permissions tailored to their organization's needs. Contact support to learn more about custom role configuration.