GDPR Compliance

Our Commitment to GDPR

ServiceCrew AI is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and your rights as a data subject.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract: Processing necessary for the performance of our services
• Consent: Where you have given explicit consent for specific processing
• Legitimate Interests: For our legitimate business interests where not overridden by your rights
• Legal Obligation: Where processing is required by law

Data Protection Measures

We implement appropriate technical and organizational measures to ensure security:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

International Data Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, and compliance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purpose of processing.

Data Processing Agreements

We enter into Data Processing Agreements (DPAs) with all third-party processors who handle personal data on our behalf. These agreements ensure that processors comply with GDPR requirements and maintain appropriate security measures.

Exercising Your Rights

To exercise any of your GDPR rights, please contact our Data Protection Officer:

• Email: dpo@servicecrewai.com
• Address: 2807 Hampton Woods Dr, Richmond, VA 23233

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates GDPR. You can contact the supervisory authority in your country of residence or the Irish Data Protection Commission (as our lead supervisory authority).